Frequently Asked Questions

Find answers to common questions about our collections and services

How do I determine my correct size?

Please refer to our comprehensive Size Guide located on each product page. Since we carry various international designers, sizing may vary between brands.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Please contact our support team within 30 minutes of placement to request any changes.

Are the items authentic?

Yes, Boyds is an authorized retailer for all brands we carry. Every product is guaranteed 100% authentic and sourced directly from the designers.

Do you offer professional tailoring services?

We offer complimentary basic alterations on full-price items purchased in-store. For online orders, please visit our flagship location for fitting services.

How can I track my shipment?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Affirm.